Your privacy matters to us.

IMPORTANT INFORMATION & WHO WE ARE

Purpose of this privacy policy

This privacy policy applies to the supply of products offered by Mat Zero and in particular to any related data processing, especially in connection with your use of our website (www.matzero.com) or other communications with us. This policy also covers our use of your data if you work for one of our customers, a international development partners or within our supply chain.

This privacy policy also applies to any data you provide when you sign up to receive updates from us about our business, partners and products.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

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Controller

Mat Zero is the data controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy) collected and processed in the UK.

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We have appointed a nominated person (our Legal Director) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

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Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

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Full name of legal entity: Mat Zero Heat Limited

Email address: info@matzero.com

Ref: Personal data query

Postal address: FAO Legal Director Mat Zero, Warksburn House, Wark, Hexham, England, NE48 3LS

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You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review.

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It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

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Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes residential address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

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We also collect, use and share Aggregated Data (anonymised data) such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

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Sensitive Date: We do not usually collect any Special Categories of Personal Data (Sensitive Date) about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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However, if you agree to be a participant in one of your field trials, then we may collect some special category data about you. We will let you know about this in advance, or our partners will, and obtain your explicit consent.

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If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide goods to you/your organisation) In this case, we may have to cancel a product you have with us but we will notify you if this is the case at the time.

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How is your personal data collected?

We use different methods to collect data from and about you including through:

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Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Enquire about our products;
Purchase our products;
Request to research newsletters or communications;
Connect with us via social media;
request marketing to be sent to you;
discussing and arranging collaborations in research and international development;
Supplying goods or services to us;
enter a competition, promotion or survey;
take part in one of our field trials; or
give us feedback or contact us.

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Cookies/Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We provide an in website cookies manager which allows you to control your preferences and provides more information on the cookies we use.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
Technical Data from analytics providers such as Google based outside the UK;
Companies House
United Nations and NGOs
Field trials

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

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Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Sometimes we will request your consent (e.g. to take part in a trial or study)

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Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent if you agree to take parti in a trial or study. You have the right to withdraw consent at any time by contacting us.

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Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

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Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

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Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you/your organisation as a new customer

(a) Identity
(b) Contact

(a) in our legitimate interests to supply products to your organisation
(b) Performance of a contract if engaging on a personal basis.

To sell you/you organisation our products

(a) Identity
(b) Contact
(c) Financial
(d) Transaction

(a) in our legitimate interests to supply products to your organisation
(b) Performance of a contract if engaging on a personal basis.

To partner with your organisation to perform trials and studies

(a) in our legitimate interests to supply products to your organisation
(b) Performance of a contract if engaging on a personal basis.

(b) Necessary for our legitimate interests to manage trial and study arrangements with your organisation

To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications

(a) Performance of a contract with you (if purchased on a personal basis)
(b) Necessary for our legitimate interests to manage financial arrangements with your organisation

To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey

(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications

(a) With your consent
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications

(a) With your consent
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity
(b) Contact
(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation

To deliver relevant website content you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity
(b) Contact
(d) Usage
(e) Marketing and Communications
(f) Technical

Necessary for our legitimate interests (to study how customers use our products, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical
(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods that may be of interest to you/your organisation

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

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Promotional offers from us

We usually only market to organisations or businesses which we believe will be interest in our products. We may use your work based contract and identity information to do this, and will rely on our legitimate business interests. You will still be able to opt out of this marketing.

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You may receive marketing on personal basis if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

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We do not share data for marketing purposes.

DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out in the table above.

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Trial and study partners
Suppliers
Customers
Investment partners
Professional advisors
Administrative, IT and technical support providers
HMRC
NGOs, United Nations and Government development organisations and representatives
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

We do not usually transfer your personal data outside of the UK.

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However, some of our trial, study and development partners are based outside the UK, so we may receive and share personal with them, which will involve a transfer of data outside the UK if related to such activities.

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Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.

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We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts or other safeguards approved for use in the UK which give personal data the same protection it has in the UK. We will conduct a risk assessment as well, as applicable.

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Please contact us if you want further information on the specific instances and mechanism used by us when transferring personal data out of the UK.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

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We have put in place procedures to deal with any suspected personal data breach.

DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

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To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

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By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers. This may include some personal data about you.

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In some circumstances you can ask us to delete your data: see your legal rights below for further information.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

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If you wish to exercise any of the rights set out above, please contact us.

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Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in some circumstances.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

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No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

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What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). We may also contact you to ask you for further information in relation to your request to speed up our response.

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Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Your privacy matters to us.

IMPORTANT INFORMATION & WHO WE ARE

Purpose of this privacy policy

Controller

Contact details

Changes to the privacy policy and your duty to inform us of changes

Third-party links

THE DATA WE COLLECT ABOUT YOU

HOW WE USE YOUR PERSONAL DATA

Marketing

DISCLOSURE OF YOUR PERSONAL DATA

INTERNATIONAL TRANSFERS

DATA SECURITY

DATA RETENTION

YOUR LEGAL RIGHTS

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